Refund Policy

Monthly subscriptions are billed in advance and are not refunded for a partly used month. Cancel before the next billing date and no further charge is made.

If you cancel a yearly plan within 30 days of the first payment, the unused months are refunded in full. After 30 days, the plan stays active until the end of the paid year and is not refunded.

Removing users applies from the next billing period. Fees already paid for those users in the current period are not refunded.

Implementation is quoted separately and billed by milestone. Milestones already delivered, such as data migration or configuration, are not refunded. Fees paid for milestones not yet started are refunded if you cancel before work begins.

If the service is unavailable for an extended period outside planned maintenance, affected customers receive a credit against the next invoice in proportion to the downtime.

Company administrators can request a refund from the Plant Office page with the invoice number. Approved refunds are paid to the original payment method within 10 working days.